TERMS & CONDITIONS

Last Updated: October 2026

Welcome to Hiqayah. Throughout this website, the terms “we,” “us,” “our,” and “Hiqayah” refer to Hiqayah. Hiqayah operates this website and offers products, information, and services to customers subject to the following Terms & Conditions.

By accessing our website, browsing our products, placing an order, or purchasing from us, you agree to be bound by these Terms & Conditions and the policies referenced on this website.

Please read these Terms & Conditions carefully before using our website or placing an order. If you do not agree with any part of these Terms & Conditions, please do not use our website or purchase our products.

1. ONLINE STORE TERMS

By using this website, you confirm that you are legally permitted to enter into a purchase agreement under the applicable laws of Pakistan.

You agree not to use our products or website for any unlawful or unauthorized purpose, or to violate any applicable laws and regulations.

You must not use the website to transmit viruses, malware, harmful code, or any other material that may damage or interfere with the operation of our website or services.

We reserve the right to refuse or terminate service to anyone who violates these Terms & Conditions.

2. GENERAL CONDITIONS

We reserve the right to refuse service, cancel an order, or restrict access to our website at our discretion where we have reasonable grounds to do so.

You may not reproduce, copy, duplicate, sell, resell, distribute, modify, or exploit any part of our website, product content, photography, designs, branding, or other website materials without our prior written permission.

The headings used in these Terms & Conditions are provided for convenience and do not affect the interpretation of these terms.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, prices, and other information displayed on our website are accurate.

However, actual product colors may vary slightly from the images displayed on your device due to lighting conditions, photography, screen settings, and device displays.

Product images are provided for representation purposes. Minor differences in stitching, embroidery, fabric texture, or finishing may occur, particularly for handmade, embroidered, or small-batch products.

We reserve the right to update product descriptions, prices, availability, designs, and other product information at any time without prior notice.

4. PRODUCT AVAILABILITY

All products are subject to availability.

Some Hiqayah products may be produced in limited quantities or as part of small-batch collections. A product displayed on the website may become unavailable without prior notice.

We reserve the right to:

• Limit the quantity of products available for purchase

• Discontinue any product or design

• Modify product specifications

• Restrict sales where necessary

• Correct product or pricing information

• Cancel orders where a product is unavailable

If an order is cancelled due to product unavailability, we will communicate the cancellation to the customer and process any applicable refund according to our applicable payment and refund procedures.

5. PRICING

All product prices displayed on the website are subject to change without prior notice.

We reserve the right to change prices, promotions, discounts, and product offers at any time.

The price applicable to an order will generally be the price displayed at the time the order is placed, subject to any pricing errors or technical issues.

In the event of an obvious pricing or technical error, Hiqayah reserves the right to correct the error and, where appropriate, cancel the affected order.

6. ORDERS AND ORDER CONFIRMATION

When you place an order through our website, you are submitting a request to purchase the selected product(s).

An order may be subject to verification and confirmation before it is processed for dispatch.

We reserve the right to accept, decline, limit, or cancel any order for reasons including, but not limited to:

• Product availability

• Incorrect pricing or product information

• Incomplete or inaccurate customer information

• Suspicious or fraudulent activity

• Duplicate or unusually large orders

• Delivery limitations

• Technical errors

If we cancel or modify an order after it has been placed, we may contact you using the contact information provided with the order.

7. CUSTOMER INFORMATION

You agree to provide accurate, complete, and current information when placing an order.

This may include:

• Full name

• Phone number

• Email address

• Complete delivery address

• City

• Payment information, where applicable

You are responsible for ensuring that your delivery information is correct.

Hiqayah will not be responsible for delivery issues caused by incorrect, incomplete, or inaccurate information provided by the customer.

8. CASH ON DELIVERY (COD)

Where Cash on Delivery is available, customers are expected to provide a valid phone number and accurate delivery information.

Hiqayah reserves the right to verify COD orders before dispatch.

We may cancel or restrict COD orders where we reasonably suspect:

• Fake or fraudulent orders

• Repeated refusal of deliveries

• Incorrect customer information

• Suspicious ordering activity

• Multiple failed delivery attempts

Repeated refusal or non-acceptance of confirmed orders may result in restrictions on future COD orders.

9. SHIPPING AND DELIVERY

We aim to process and dispatch orders within the timeframe communicated on our website or at the time of purchase.

Delivery times may vary depending on:

• Customer location

• Courier service

• Weather conditions

• Public holidays

• Operational delays

• Unforeseen circumstances

Once an order has been handed over to the courier, delivery is subject to the courier's delivery process.

Hiqayah will make reasonable efforts to assist customers with delivery-related issues, but we cannot guarantee a specific delivery date unless expressly confirmed by us.

For detailed information, please refer to our Shipping & Delivery Policy.

10. RETURNS AND EXCHANGES

Returns and exchanges are subject to our Return & Exchange Policy.

Customers should review the Return & Exchange Policy before placing an order.

Certain products or orders may not be eligible for return or exchange, including products that are specifically identified as non-returnable or customized, where applicable.

For complete eligibility requirements, time limits, and procedures, please refer to our Return & Exchange Policy.

11. PRODUCT CARE AND USAGE

Customers are responsible for following the recommended care instructions provided with the product or on the relevant product page.

Hiqayah is not responsible for damage caused by improper washing, ironing, cleaning, storage, handling, alterations, or other improper use of the product.

12. CUSTOM OR SPECIAL ORDERS

Where Hiqayah offers customized or specially made products, such orders may be subject to separate terms.

Customized products may have different return or exchange conditions because they are prepared specifically according to the customer's requested specifications.

Any applicable custom-order conditions will be communicated to the customer before the order is confirmed.

13. INTELLECTUAL PROPERTY

All content available on the Hiqayah website, including but not limited to:

• Hiqayah name and logo

• Product photographs

• Product descriptions

• Website graphics

• Videos

• Designs

• Text

• Branding

• Marketing materials

• Website layout and visual elements

is owned by or licensed to Hiqayah unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.

Unauthorized use of our intellectual property may result in appropriate legal action.

14. USER REVIEWS AND FEEDBACK

If you submit a review, comment, suggestion, photograph, testimonial, or other feedback to Hiqayah, you agree that the submission does not:

• Violate the rights of another person

• Contain unlawful or misleading information

• Contain harmful software

• Infringe copyright, trademark, privacy, or other rights

• Contain abusive, defamatory, or inappropriate material

Hiqayah reserves the right to remove content that violates these requirements or is otherwise inappropriate for our website.

Where Hiqayah wishes to use customer reviews, photographs, testimonials, or other customer-generated content for marketing or promotional purposes, we may request appropriate permission from the customer.

15. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party websites, applications, payment services, courier services, or other providers.

Hiqayah does not control third-party websites or services and is not responsible for their content, policies, availability, or practices.

Customers should review the terms and policies of third-party providers before using their services.

16. PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

We may collect information necessary to process orders, communicate with customers, provide services, improve our website, and fulfill other legitimate business purposes as described in our Privacy Policy.

Please review our Privacy Policy for further information about how your personal information is handled.

17. ERRORS AND INACCURACIES

There may occasionally be information on our website that contains typographical errors, inaccuracies, or omissions relating to:

• Product descriptions

• Prices

• Promotions

• Discounts

• Shipping charges

• Delivery estimates

• Product availability

• Other website information

Hiqayah reserves the right to correct such errors or inaccuracies and to update information at any time.

Where an error materially affects an order, we may contact the customer and provide the appropriate resolution, including correction, modification, or cancellation of the affected order where applicable.

18. PROHIBITED USES

You are prohibited from using our website or its content:

• For any unlawful purpose

• To commit or facilitate fraud

• To infringe intellectual property rights

• To harass, threaten, abuse, or defame others

• To submit false or misleading information

• To transmit viruses or malicious code

• To collect personal information without authorization

• To spam or conduct phishing activities

• To scrape or reproduce website content without permission

• To interfere with website security

• To attempt unauthorized access to our systems

• For any activity that may damage Hiqayah, its customers, or its website

We reserve the right to restrict or terminate access to our website for violations of these Terms & Conditions.

19. DISCLAIMER

We make reasonable efforts to keep our website and services available and accurate. However, we do not guarantee that the website will always be uninterrupted, completely secure, or free from errors.

Website availability may occasionally be affected by maintenance, technical problems, third-party services, internet connectivity, or circumstances beyond our reasonable control.

To the extent permitted by applicable law, Hiqayah shall not be responsible for losses resulting solely from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

20. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, or reasonable expenses arising from your unlawful use of our website, violation of these Terms & Conditions, or violation of the rights of another party.

21. SEVERABILITY

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue to remain effective.

22. TERMINATION

Hiqayah may restrict or terminate your access to the website or services if you violate these Terms & Conditions or applicable laws.

Any obligations or liabilities that arose before termination will continue to apply where required.

23. ENTIRE AGREEMENT

These Terms & Conditions, together with our Privacy Policy, Return & Exchange Policy, Shipping & Delivery Policy, and any other policies published on our website, constitute the terms governing your use of the Hiqayah website and purchase of our products.

24. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes arising in connection with these Terms & Conditions or purchases made through our website shall be subject to the applicable legal jurisdiction in Pakistan.

25. CHANGES TO THESE TERMS

Hiqayah reserves the right to update, modify, or replace these Terms & Conditions at any time.

Any updated version will be published on this page with the revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions to the extent permitted by applicable law.

26. CONTACT INFORMATION

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.

Hiqayah
Website: hiqayah.pk
Email: [Insert Official Hiqayah Email]

For questions regarding returns, exchanges, shipping, or orders, please refer to the relevant policy or contact our customer support team.