Returns & Exchanges

At Hiqayah, we want you to feel completely confident with your purchase. If your order arrives damaged, defective, or you receive the wrong item, please get in touch with us and our team will be happy to assist you.

Our Return & Exchange Policy

You have 3 days from the date of delivery to report any issue with your order.

Items must be unused, unworn, and in their original packaging to be eligible for a return or exchange.

We accept returns or exchanges only in cases where the issue is on our end, including:

Damaged items

Defective products

Incorrect items sent

1: Custom-made, personalized, or specially made-to-order items are considered final sale and cannot be returned or exchanged unless there is a manufacturing defect.

2: To process your request, we may ask you to provide your order number, proof of purchase, and clear photos or videos showing the issue.

4: If the issue is confirmed to be our mistake, Hiqayah will cover the return shipping costs. For any return that does not fall under our eligible return conditions, the customer will be responsible for the shipping charges.

5: Once the returned item is received and inspected, we will process your eligible refund or exchange accordingly.

How to Request a Return or Exchange

Simply contact our Customer Support team within 3 days of receiving your order. Please include your order number and a brief description of the issue. Our team will guide you through the next steps.

Hiqayah — Threads of Your Story.